Privacy Policy

Last Updated: November 1, 2024  |  Effective Date: January 1, 2024

This Privacy Policy describes how ResetWash ("we," "us," or "our"), operating at 696 Pearl Street, Sacramento, California 95814, collects, uses, and shares information about you when you visit our website at resetwash.online or use any of our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

When you contact us through our website form, call us by phone, or book a service appointment, we may collect certain personal details. This includes your name, phone number, email address, vehicle information (such as make, model, and year), and any notes or messages you include in your inquiry. We collect only the information needed to respond to your request and provide the services you have requested.

Information Collected Automatically

When you visit resetwash.online, our web hosting provider may automatically collect certain technical information. This may include your IP address, browser type, the pages you visit on our site, the time and date of your visit, and the referring page. This information is collected for security and basic analytics purposes and is not used to personally identify you.

Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly. We do not use cookies to track your activity across other websites or to serve targeted advertising.

2. How We Use Your Information

We use the information we collect for the following purposes. We use your contact details to respond to inquiries, confirm appointments, and communicate service updates. We use vehicle information to understand the scope of the service you are requesting and provide accurate quotes. We may use your email address to send appointment reminders or follow-up messages about your service experience. We use automatically collected technical data to maintain and improve our website's performance and security. We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstance.

3. How We Share Your Information

ResetWash does not sell, rent, or share your personal information with third parties for commercial or marketing purposes. We may share your information only in the following limited circumstances. We may share information with service providers who assist in operating our website or processing payments, under strict confidentiality agreements. We may disclose information if required by law, court order, or governmental authority. In the unlikely event of a business transfer, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, resolving disputes, and complying with our legal obligations. Contact form submissions and appointment records are typically retained for up to three years. You may request that we delete your information at any time by contacting us using the details provided below, and we will honor such requests to the extent permitted by law.

5. Your Rights Under California Law

As a business operating in California, we are subject to the California Consumer Privacy Act (CCPA). California residents have the right to know what personal information we collect and how we use it, the right to request deletion of their personal information, the right to opt out of the sale of their personal information (note: we do not sell personal information), and the right not to be discriminated against for exercising their privacy rights. To exercise any of these rights, please contact us using the information provided in Section 8 of this policy.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption to protect data transmitted between your browser and our server. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. We encourage you to contact us promptly if you believe your interaction with us has been compromised in any way.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 16, we will take prompt steps to delete that information. If you believe we may have collected information from a minor, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites, such as Google Maps. These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of any third-party websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using any of the following methods: